The Customers Challenge
Wiltshire Farm Foods was initially developed on the Kentico platform which was having multiple challenges as mentioned below
Disjointed processes between Orders placed via MS Dynamics (CSA) vs Orders placed via the website.
Redundancy of operations due to disparate systems (Kentico & MS Dynamics)
Effective management of the content within the site which had a lot of technical dependencies
Page loading issues and the lack of a mobile-friendly site
Performance issues with Kentico CMS admin
Reduce the operations overheads across two different systems taking customer orders
Improves the performance of the system to cater to increasing order volumes
Integrates with various 3rd party systems like Telebiz, MS Dynamics, PIM, Stripe, and accessiBe
Automation of end-to-end process with minimal manual intervention
Website response time has improved with less than 5 seconds for critical operations like checkout and less than 2 seconds response time for all other journeys.
SEO components required for the migration were successfully addressed on the website launch without which the performance of the website for search would have been affected.
Site developed to work efficiently at 3 breakpoints – desktop, tab & mobile
Upgraded from Adobe Commerce Cloud v2.4.3 to v2.4.5
Reduced operational cost due to the removal of operational redundancy & E2E automation
The business is able to self-manage content via Page Builder without the intervention of technical support
Leveraged multi-tenant platform capabilities of Adobe Commerce by hosting 2 different brands on the same instance
What specific partner expertise helped the customer to succeed?
1Digitals has a Proficient Magento Development team and also has a clear understanding of the eCommerce domain